📧
Email Support
Our team typically responds within 24 hours on business days.
support@inthread.app
Response time: 24–48 hours
🐦
Twitter / X
For quick questions and app updates, reach us on X.
@intthreadapp
Best for quick questions
🍎
Subscription Issues
Billing and cancellation is handled directly by Apple.
Apple Subscriptions →
For refunds, contact Apple directly
Common Questions
How do I enable the Inthread keyboard in iMessage?

After installing Inthread, you need to enable the keyboard extension in iOS Settings:

  • Open SettingsGeneralKeyboardKeyboards
  • Tap Add New Keyboard and select Inthread
  • Enable Full Access so Inthread can communicate with AI providers
  • In iMessage, tap and hold the 🌐 globe icon on your keyboard to switch to Inthread
What is "Full Access" and is it safe to enable?

Full Access is required for keyboard extensions that need to connect to the internet — which Inthread must do to reach AI providers.

Enabling Full Access does not mean Inthread can read your other keyboard input (like passwords). Inthread only processes the specific prompts you explicitly send through its interface. See our Privacy Policy for full details.

We cannot log keystrokes, read your iMessage history, or access any content outside the Inthread panel. Full Access is a technical requirement by Apple, not a privacy risk with Inthread.

How do I add my own API key (BYOK)?

Tap the 🔑 API Keys button in the Inthread panel header (visible when the keyboard is open in iMessage). You can add keys for any supported provider:

Your API keys are stored on your device and used only to call the AI provider you choose — by default they are not sent to Inthread's servers. If you turn on encrypted sync, your keys are encrypted on your device with a passphrase only you know (AES-256-GCM) before syncing, so Inthread can't read them.

How does Inthread work on Apple Watch?

The Inthread Apple Watch app appears in your Watch's app list after installing Inthread on your iPhone. To use it:

  • Open the Inthread app on your Watch
  • Select your preferred AI model using the model picker
  • Use Keyboard for text input or Dictate for voice input
  • The AI response appears on your Watch screen
  • Tap Send to send it, or use Handoff to continue editing on your iPhone

Apple Watch requires watchOS 7 or later. Series 4 and later are supported.

Why isn't an AI model responding?

If an AI model isn't responding, check the following:

  • Internet connection — Inthread requires an active internet connection to reach AI providers.
  • API key validity — if using BYOK, verify your API key is valid, has sufficient credits, and hasn't been revoked.
  • Provider status — the AI provider may be experiencing downtime. Check the provider status links below.
  • Full Access — ensure Full Access is enabled for Inthread in Settings → General → Keyboard → Keyboards → Inthread.

If the issue persists, try removing and re-adding the Inthread keyboard, or contact us at support@inthread.app.

What's the difference between Free and Pro?

Free gives you access to one AI model inline in iMessage — no app switching, forever free.

Pro unlocks:

  • All 4 AI providers (Anthropic, OpenAI, Google, xAI)
  • Multiple models per provider (Claude Opus, Sonnet, Haiku; GPT-4o, o3, o4-mini; Gemini 2.5 Pro, Flash; Grok 3, Grok 3 mini)
  • Voice input (Dictate) on both iPhone and Apple Watch
  • Apple Watch app
  • Bring Your Own Key (BYOK) for all providers
  • Custom tone presets
  • Priority model access
Does Inthread read my iMessage conversations?

No. Inthread operates as a keyboard extension, which means it only sees what you explicitly type or paste into its input field. It has no access to your iMessage history, contacts, or ongoing conversations.

Only the specific text you choose to send to an AI model is ever transmitted. See our Privacy Policy for full details.

How do I cancel my subscription?

Subscriptions are managed by Apple and must be cancelled through your iPhone Settings. We cannot cancel subscriptions via email.

  • Open Settings on your iPhone
  • Tap your nameSubscriptions
  • Find Inthread and tap Cancel Subscription

Cancel at least 24 hours before your renewal date to avoid being charged for the next period. After cancellation, you retain Pro access until the end of your current paid period.

Managing Your Subscription

All billing is handled by Apple. Here's how to manage it.
1
Open Settings on your iPhone and tap your name at the top.
2
Tap Subscriptions to see all your active App Store subscriptions.
3
Find Inthread in the list. Tap it to view renewal date, change plan, or cancel.
4
For refund requests, visit reportaproblem.apple.com — Apple handles all refunds.
AI Provider Status
Anthropic (Claude)
For live status and incidents
status.anthropic.com →
OpenAI (GPT)
For live status and incidents
status.openai.com →
Google (Gemini)
For live status and incidents
status.cloud.google.com →
xAI (Grok)
For live status and incidents
status.x.ai →